EasyJet has been told to stop claiming that carry-on baggage fees are available "from £5.99", after it failed to provide evidence to the advertising watchdog that passengers can stow luggage in a cabin at that price.
The Advertising Standards Authority (ASA) said customers would assume from EasyJet's wording they could take their bags on flights for £5.99.
The claim on EasyJet's website was flagged to the ASA by consumer group Which?, which said airlines often advertise low fares but have additional fees.
EasyJet said: "We always aim to provide clear information to our customers on pricing and the purpose of this page was to display factual information on fees and charges to customers.
It said the wording on the website was meant to inform customers that £5.99 was the starting point for adding carry-on bags and it was an accurate price on several routes. The airline said the fact there were no bags available for less than that price meant the claim was not misleading. (BBC Travel)